Terms of service
Orders and estimates
Submitting an order is a request for AadiJai to make or supply the selected product. An order is accepted after we confirm that the design is printable, permitted, available, and correctly priced. Browser-slicer time, material, queue, and delivery figures are estimates; the final result can change after file repair, test slicing, printer selection, or production checks.
Customer instructions and custom work
You are responsible for checking names, measurements, colors, quantities, addresses, uploaded files, and other instructions before approving an order. Small layer lines, support marks, color differences, and tolerances are normal characteristics of 3D printing and are not automatically defects.
Uploads and intellectual property
You keep ownership of content you own. You give AadiJai a limited permission to inspect, prepare, reproduce, modify for printability, manufacture, and deliver that content only as needed to handle your order. You must own the content or have permission to use it. We may reject or cancel content that violates the acceptable-use rules.
Prices, payments, and delivery
Prices are shown in Philippine pesos unless stated otherwise. Available payment and delivery methods are shown at checkout and may be disabled by the store. An order may be held until payment is confirmed. Delivery dates are estimates and can be affected by production, courier, address, weather, or other events outside reasonable control.
Accounts and younger customers
Keep your account secure and provide accurate details. If you are under 18, ask a parent or legal guardian to review and approve the purchase and these policies with you.
Legal rights
Nothing here removes rights or remedies that cannot legally be waived under Philippine consumer law. To the extent allowed by law, AadiJai is not responsible for indirect loss that was not reasonably foreseeable when the order was accepted.
Acceptable use
These acceptable-use rules form part of the Terms of service. Do not upload, request, order, or use the service for:
- Weapons, firearm parts, ammunition, or items mainly intended to injure, threaten, or bypass safety controls.
- Illegal goods, fraud, counterfeit products, stolen designs, or content that infringes copyright, trademark, privacy, publicity, or other rights.
- Sexual content involving minors, non-consensual intimate material, exploitation, hate-based abuse, or unlawful obscene content.
- Dangerous, regulated, medical, structural, food-contact, electrical, or safety-critical uses unless AadiJai has expressly agreed in writing and the required qualified review and materials are in place.
- Malware, attempts to access another account, attacks on the website or printer network, or false order and payment information.
We may review, pause, reject, cancel, preserve evidence of, or report a request when reasonably necessary for safety, rights protection, fraud prevention, or legal compliance.
Refunds, cancellations, and returns
Before production
Ask to cancel as soon as possible. If modeling, file repair, sourcing, slicing, or printing has not begun, we will normally cancel and return amounts already paid. If paid custom preparation has started, we will explain any completed work before deciding the refundable amount.
After custom production starts
Because personalized items cannot usually be resold, a change of mind or an error in customer-approved text, size, color, file, or instruction may not qualify for cancellation or refund after production starts.
Defective, damaged, wrong, or incomplete orders
Contact us as soon as reasonably possible with the order ID, a description, and clear photos where useful. We will assess the product and provide the legally appropriate remedy, which may be repair, reprint or replacement, price adjustment, or refund. AadiJai does not use a “no return, no exchange” rule for defective goods or imperfect services. Customer mishandling, expected 3D-print characteristics, or damage after a successful handoff may not qualify.
Refund method and delivery
Approved refunds are returned using the original payment method where practical; provider processing time may apply. If the problem was caused by AadiJai or the item was defective, we will explain any return or collection arrangement before asking you to send it back. Your mandatory consumer rights remain unchanged.